When shopping online, you are entitled to cancel and return your order under the Consumer Contracts Regulations. Please contact us for instructions on how to create a return.
Product returns
If you made your purchase via Amazon or 3rd party website please refer all queries to their customer support.
Returns FAQs
To initiate a return, please contact us via our customer contact form, and we will provide you with all the necessary information and instructions.
Yes, you will be required to pay the delivery charge to return your products to our warehouse.
Unfortunately, we require your order number to process a return.
All products sold on jamieoliver.com are returnable. To initiate a return, please contact us via our customer contact form, and we will provide you with all the necessary information and instructions.
Unfortunately, we are unable to send a notification when your refund is processed. However, you can expect the refund to be credited to your card within a few business days, depending on your bank's processing time.
Unfortunately, postage fees are not refunded whether you return your entire order or only part of your order.